I walk into a Car Dealership to buy a new car and walk by many salesmen and no one says hi. Perhaps it was me..lacking dripping diamonds. Far Guy complained to a few salesmen in the parking lot..they were standing around shooting the breeze. THEN they tried to make the sale…nope..if their salesmen are not friendly their customer service sucks. There are other car dealerships.
I walk into a Dairy Queen grab a quart of frozen Ice Cream out of their freezer take it to the counter to pay for it and a small container of their topping to take as a birthday treat..only to be told that they don’t sell toppings separately. I said “What do you mean..you are in the ice cream and topping business??” I put the quart of ice cream back in their freezer and left. Far Guy said “I bet we won’t be going back there again for awhile.” Yathink?
Is it just me or is customer service non existent?
I was in Ben Franklin with a few purchases..the checkout gal had a hard time stopping her conversation with her friend. I cleared my throat loudly. Then she asked me if I really needed a bag? What..of course I need a bag. Did she say Thanks for Shopping at Ben Franklin? No.
It is no small wonder that small businesses are failing.
I shudder to think that I should begin shopping for Christmas soon. I would like to shop small businesses..but I am not sure I can do that without going stark raving mad.
I hate shopping. I really hate shopping. I really hate shopping places that do not treat their customers nicely. Every customer that walks through the door should be greeted warmly and if they buy something it is proper to say thank you:)
You should send this blog to the management/owners of the businesses in question. I have found in many establishments that the employees act put upon when carrying out their duties in helping customers, etc. If you don’t like working with the public or find it a chore to DO your job, find one that sits your butt in front of a computer where there is no human interaction what-so-ever.
I agree. What’s so frustrating is that this is a fixable problem. Good management would train these people and supervise them, and immediately act upon any complaints. Another shopping nit is the loud music in stores and restaurants. Why?? I was in Office Max yesterday. The music was blasting so loud, I couldn’t concentrate and just left. Won’t be going back.
DEfinitely copy or send this blog someway to those businesses! DO IT please.
My father in law years ago got the same nonchalance at a local car dealer here..he was prepared (had the cash) to buy a new vehicle and the person in charge of the business was too busy talking to his buddies to pay any attention to an old man (who was ready to buy)
I absolutely think it is the rudest thing for check out people to chat with thier friends and never say a word to the customer..it happens over and over and the only solutoin is to get their name and write to the manager….I have done it and it works.
Do send your blog to the car dealer, the dairy queen and any ohters who acted as described. Small businesses will fail but Big Box stores like WalMart are no better. There is such a lack of common manners and /or good training by managers who might have the same “qualities”. Good service barely exists today.
PS It is even more fun to ask the check out clerk for the manager’s name and location in the store. The look that comes over a face is worth asking the question.