The phone rang early. Far Guy answered..and he quickly turned the phone over to me since I had been dealing with the “mess” for months.
Someone in their infinite wisdom changed to a different computer system. During the change only half their information was retained..I heard they lost 2 million dollars because of this “little” computer glitch.
We have been part of this glitch for months..since January. I have talked with many people at this provider of service..a different one every month. (I keep track of their names and the time of day I spoke with them.)
They coded something wrong. I asked them to fix it. They said it would take at least two months to fix..that was four months ago. I kept calling and complaining politely. They always said they would get back to me with an update. No one ever called back.
Then they sent me a letter that said I was way overdue and owed them $63. I waited on hold one day for 20 minutes and finally hung up. Let the bums call me, eventually someone will call.
The phone caller (collector) wanted payment right now with a credit card over the phone. Ya sure..not likely.
I asked if the problem had been solved..”What problem ? The problem we have is you did not pay your past due bill.” I explained and she said “WELL, I will have to go back through 135 pages to find that problem.” I said “FINE I will wait.”
After a while she came back on the line and said “I see that problem, it has not been resolved, it is still under review. Now lets talk about your outstanding bill.” I said “FINE when did I make my last two payments?” She found them..it seems that if something is under review..and you make a payment the payment goes to the oldest bill..unless you tell them different. So I was paying part of the reviewed bill, and nothing was being applied to the other billing..which I had paid in full. She said “Well it is your fault, you should have told us to apply your payment to the active account.” DUH.. I said “You mean to tell me that you couldn’t have figured it out yourself? You are wasting my time, I don’t owe you anything ..correct?” She had to agree. I asked for her full name..she wouldn’t give it to me. I said “Sounds to me like you people are real messed up calling people and telling them that they are past due on a bill that is non existent.”
Pretty Picture: Loons at the beach.